Privacy Policy

1. Introduction

Hera Studios ("we", "us", "our"), located at Sepulkrijnenlaan 65, 3500 Hasselt, Belgium, is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and safeguard your personal data when you visit our website herastudios.be or contact us through our services.

This policy is in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and applicable Belgian data protection legislation.

2. Data Controller

The data controller responsible for your personal data is:

Hera Studios
Sepulkrijnenlaan 65
3500 Hasselt, Belgium
Email: info@herastudios.be
Phone: +32 472 70 44 96

3. What Data We Collect

We may collect the following personal data:

• Contact form submissions: your name, email address, property name and location, booking engine preferences, and any additional information you provide in the message field.
• Technical data: IP address, browser type and version, time zone, operating system, and device information — collected automatically when you visit our website.
• Usage data: pages visited, time spent on pages, and navigation patterns through cookies and similar technologies.

4. How We Use Your Data

We process your personal data for the following purposes:

• To respond to your enquiries and provide our services
• To communicate with you regarding potential or ongoing projects
• To improve and optimise our website and user experience
• To comply with legal obligations

The legal bases for processing are: your consent (Art. 6(1)(a) GDPR), performance of a contract or pre-contractual measures (Art. 6(1)(b) GDPR), and our legitimate interests in operating and improving our business (Art. 6(1)(f) GDPR).

5. Cookies

Our website uses cookies to enhance your browsing experience. When you first visit our site, you are presented with a cookie banner where you can accept or decline non-essential cookies.

• Essential cookies: required for the website to function. These cannot be disabled.
• Preference cookies: store your cookie consent preference so you are not asked again on each visit.

We do not use third-party advertising or tracking cookies. Your cookie preference is stored locally on your device via localStorage.

6. Third-Party Services

We use the following third-party services that may process your data:

• Formspree: processes contact form submissions. Data is transmitted securely and stored in accordance with their privacy policy.
• Google Fonts: loads font files from Google's servers. Google may collect your IP address as part of this process.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Contact form submissions are retained for a maximum of 24 months after your last interaction with us, unless a longer retention period is required by law or an ongoing business relationship.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you
• Right to rectification: request correction of inaccurate data
• Right to erasure: request deletion of your data ("right to be forgotten")
• Right to restrict processing: request that we limit how we use your data
• Right to data portability: request your data in a structured, machine-readable format
• Right to object: object to processing based on legitimate interests
• Right to withdraw consent: withdraw your consent at any time

To exercise any of these rights, please contact us at info@herastudios.be. We will respond within 30 days.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website is served over HTTPS, and form submissions are encrypted in transit.

10. International Transfers

Your data may be processed by third-party services located outside the European Economic Area (EEA). Where this occurs, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

11. Children's Privacy

Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

13. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Belgian Data Protection Authority:

Gegevensbeschermingsautoriteit (GBA)
Drukpersstraat 35, 1000 Brussels
www.gegevensbeschermingsautoriteit.be

14. Contact

For any questions regarding this Privacy Policy or how we handle your data, please contact us:

Hera Studios
Email: info@herastudios.be
Phone: +32 472 70 44 96
Address: Sepulkrijnenlaan 65, 3500 Hasselt, Belgium