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Terms & Conditions

Last updated — March 2025

1. General

These Terms and Conditions ("Terms") govern the use of the website herastudios.be and any services provided by Hera Studios, located at Sepulkrijnenlaan 65, 3500 Hasselt, Belgium ("we", "us", "our"). By accessing or using our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue use of our website and services immediately.

2. Services

Hera Studios provides digital design and development services specialising in luxury vacation rental properties. Our services include, but are not limited to:

  • Bespoke website design and development
  • Search engine optimisation (SEO) strategy
  • Booking engine integration
  • Technical performance optimisation
  • Ongoing website maintenance and growth

The specific scope, deliverables, timeline and pricing of each project are agreed upon in a separate written proposal or contract before work commences.

3. Proposals and Agreements

All proposals issued by Hera Studios are valid for 30 days from the date of issue, unless stated otherwise. A project commences only upon written acceptance of a proposal by the client, either via email or signed agreement.

Any changes to the agreed scope of work must be discussed and confirmed in writing by both parties. Additional work beyond the original scope may be subject to additional fees.

4. Payment Terms

Payment terms are defined in the project proposal or service agreement and may include one of the following structures:

  • Project-based: an initial deposit is required before work begins, with the remaining balance due upon completion or at agreed milestones
  • Subscription-based: recurring monthly or annual payments as defined in the service agreement, billed in advance

The following conditions apply to all payment structures:

  • All invoices are payable within 14 days of the invoice date
  • All prices are exclusive of VAT (BTW), which will be added where applicable
  • The initial deposit or first payment is non-refundable under any circumstances, as it covers the reservation of time, resources and commencement of work
  • For subscription-based agreements, failure to pay any recurring invoice within 14 days constitutes a breach of contract and may result in immediate suspension of services

Late payments may incur interest at a rate of 10% per annum, in accordance with Belgian law, plus a fixed compensation of 40 EUR for recovery costs.

5. Client Responsibilities

The client agrees to:

  • Provide all necessary content, assets, credentials and information in a timely manner
  • Provide timely feedback during review and approval stages
  • Ensure they have the legal right to use all content and materials provided to us
  • Designate a single point of contact for project communication

Delays caused by the client's failure to provide required materials or feedback may result in adjusted timelines and, where applicable, additional fees.

6. Intellectual Property and Ownership

All work, designs, code, assets and deliverables remain the exclusive intellectual property of Hera Studios until all outstanding fees have been paid in full. This includes, but is not limited to, website designs, source code, visual assets, and any custom-developed components.

Upon full and final payment of all fees:

  • The client receives a licence to use the final website design and custom code developed specifically for their project
  • Full ownership of project-specific code and design transfers to the client only when explicitly stated in the project agreement
  • Hera Studios retains the right to use project work in its portfolio, case studies and marketing materials, unless explicitly agreed otherwise in writing
  • Any pre-existing tools, frameworks, libraries, or code components used in the project remain the property of their respective owners or Hera Studios

In the event of non-payment:

  • Hera Studios reserves the right to suspend or take down the website and all related services without prior notice
  • No files, source code, designs or other deliverables will be released to the client
  • The website, including all content, design and functionality, remains hosted on and controlled by Hera Studios' infrastructure until all obligations are fulfilled
  • Access credentials and hosting access will not be transferred until all invoices are settled

For subscription-based agreements: the website remains hosted and managed by Hera Studios for the duration of the subscription. If the subscription is cancelled or payments lapse, the website will be taken offline after a 14-day grace period following written notice.

7. Confidentiality

Both parties agree to keep confidential any proprietary information, business strategies, financial details or other sensitive information disclosed during the course of the project. This obligation survives the termination of the agreement.

8. Limitation of Liability

Hera Studios shall not be held liable for:

  • Any indirect, incidental or consequential damages arising from the use of our services or website
  • Loss of revenue, bookings, or business resulting from website downtime, errors or third-party service failures
  • Issues caused by third-party services (hosting providers, booking engines, payment processors) beyond our control
  • Content or images provided by the client that infringe on third-party rights

Our total liability for any claim arising from a project shall not exceed the total fees paid by the client for that project.

9. Website Maintenance

If a maintenance agreement is in place, Hera Studios will provide ongoing support as defined in the agreement. This may include security updates, content changes, performance monitoring and technical support.

Maintenance agreements are billed monthly or annually and can be cancelled by either party with 30 days' written notice.

10. Termination

Either party may terminate a project agreement with 14 days' written notice. In the event of termination:

  • The client shall pay for all work completed up to the date of termination
  • The initial deposit or any advance payments are non-refundable
  • Completed work will only be delivered to the client upon full payment of all outstanding fees
  • If any balance remains unpaid, all deliverables, hosting access and source code remain with Hera Studios

For subscription-based agreements: the client may cancel with 30 days' written notice, effective at the end of the current billing cycle. Early termination does not entitle the client to a refund of the current billing period. Upon termination, the website will be taken offline after a 14-day grace period unless alternative arrangements are agreed in writing.

11. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from circumstances beyond their reasonable control, including but not limited to natural disasters, war, government actions, pandemic, or internet service disruptions.

12. Use of Website

When using our website, you agree not to:

  • Use the site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Copy, reproduce, or redistribute any content without our written consent
  • Interfere with or disrupt the website's functionality

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices or availability of such external sites. Following any third-party link is at your own risk.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Belgium. Any disputes arising from these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Hasselt, Belgium.

15. Modifications

We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of our website or services constitutes acceptance of the updated Terms.

16. Contact

For any questions regarding these Terms and Conditions, please contact us:

Hera Studios
Email: info@herastudios.be
Phone: +32 472 70 44 96
Address: Sepulkrijnenlaan 65, 3500 Hasselt, Belgium

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